Captain Waiter

About this opportunity

Responsible for creating a warm and welcoming atmosphere for customers through delivering friendly and efficient services to ensure retaining and attracting customers and maximize their satisfaction. Welcome customers and escort them to their tables promptly to increase customer’s satisfaction. Set up the dining area which includes: Preparing tables by setting up different items including but not limited to: Linens, silverware, and glassware, in addition to constantly filling salt, pepper, sugar, cream, condiment, and napkin containers. Present menus to customers and explain how various items are prepared, specify ingredients and describe cooking methods, in addition to informing customers about the menu specials. Answer all customers’ questions in a friendly manner and make recommendations pertaining to the menu items upon request. Write customers’ orders on order slips, or record orders on electric devices (If applicable) for rapid and efficient transmittal and communication of orders to the kitchen staff. Coordinate with kitchen staff to deliver customers’ orders in a timely manner and check back with customers during the meal for any additional requests. Monitor and observe customers dining experience to ensure providing high quality of food and services, and increase customer satisfaction. Perform accurate processing of bills and itemize (detail) the total cost of the meal, present the same to customers, and collect payments. Clear the dining area and send all items (Linens, dishes, glasses, containers, etc.) to the kitchen for cleaning. Adhere to the cleaning and tasks schedule which include, ‘Line Check’ and ‘NCO’ (Neat, Clean & Orderly) activities such as checking temperatures and working conditions of kitchen equipment, cleaning food preparation areas, sanitizing stations, cleaning out trash, washing hands etc. for hygiene purposes and efficient cleanliness. Assist fellow servers with taking orders, clearing and resetting tables, as needed. Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.