Customer Support Assistant

About this opportunity

Serve as the primary point of contact, expertly resolving customer inquiries via phone, email, and chat with speed and accuracy. Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions to ensure seamless product usage. Process customer orders, returns, and exchanges efficiently, meticulously maintaining accurate records. Educate customers on product features and benefits, proactively identifying opportunities for upselling and cross-selling. High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus. Proven experience in a customer-facing role, preferably within the [Specify Industry, e.g., SaaS, E-commerce, Tech] sector. Minimum of 1-2 years of dedicated experience in customer support or a similar client-interactive position. Proficiency in using CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.