Calo Inc. · BH
Posted:
What You ll Do Communicating with customers over live chat and phone calls to answer their questions and help solve their problems Building relationships with customers from the moment they speak to us by welcoming them and making sure they re happy with their experience Onboarding customers to kick-off their journey Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers issues Ensuring the customer is WOW ed by our service by going above & beyond to make sure they leave the conversation satisfied Communicating feedback to the team and following up on resolving customers pain points What We re Looking For Fresh graduate or preferably working in a customer service role for 1 - 3 years Have excellent verbal and written communication skills in English & Arabic, and you re also a fast typer Passionate about problem solving; you get satisfaction from making people s lives better A people s person by nature Have a deep sense of empathy & drive to resolve customer issues Maintain a calm demeanor when facing challenges or stressful situations Ability to organize your time efficiently, and complete tasks in a timely manner Interested in working on shift basis The Hiring Journey Screening meeting with our TA team Technical interview Culture-fit interview Offer stage Ready to Join? If this role excites you, and you see yourself matching at least 85% of the criteria above, what are you waiting for? Yalla, let s gooo!