Digital Sales Executive (E-Commerce)

About this opportunity

Role Overview As our Digital Sales Executive, you will manage, nurture, and convert high-volume inbound leads generated through our website, social media, WhatsApp Business, email, and phone calls. This is a fast-paced, high-interaction role that combines consultative selling with digital customer service. You will guide customers on plant selection, provide custom quotations for outdoor setups, and close sales to meet monthly targets. Key Responsibilities · Omnichannel Lead Conversion: Respond immediately to customer inquiries across WhatsApp Business, Instagram/Facebook DM, website live chat, email, and phone. · Consultative Selling: Guide retail and commercial clients by recommending suitable plants, pots, and outdoor products based on their specific light, space, and maintenance requirements. · Sales & Revenue Targets: Convert casual online inquiries and digital quotations into confirmed sales to achieve monthly individual and team targets. · Pipeline & Cart Recovery: Proactively follow up on pending quotations, unanswered inquiries, and abandoned digital shopping carts. · CRM Management: Maintain clean data by logging all customer interactions, pipeline stages, and contact details in our CRM system. · Logistics & Operations Hand-off: Coordinate directly with our E-commerce Logistics team and nursery staff to ensure stock availability, accurate dispatch instructions, and seamless delivery. · After-Sales Support: Build repeat business by managing customer post-delivery queries, plant care guidance requests, and resolving issues professionally. What We Offer · Competitive salary plus an attractive sales incentive structure. · Growth opportunities within a rapidly expanding premium retail brand. · An immersive, green, and vibrant workspace at our main garden center.