Technical Manager - L0 / L1 Management

About this opportunity

Key Accountabilities Perform incident triage and prioritization Perform basic troubleshooting to identify root cause and provide L0 support Monitor SLA, MTTR and service KPIs to meet the highest performance Produce operational reports and dashboards Manage vendors for incident resolution Coordinate change management/upgrades/fixes Proposing Roadmap feature improvementsQualifications Bachelor in IT/Telecom Experience: 3–5 yearsExperience 5 years’ experience in Operation Support and KPI reporting Proficiency in telco digital process and BSS process including ITIL and TM Forum AI operation processes Experience in BSS Vendor Management (escalation, reporting, operation improvement) Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.Skills Good knowledge of telecommunications technologies and digital services, API, Artificial Intelligence, and cloud-based services. Deep knowledge about Service Management tools (like Service Now, Jira), SLA and KPI reporting tools and Vendor Management Good knowledge of AI operation processes and TM Forum zero touch AI Operation