Technical Manager - L0 / L1 Management

About this opportunity

Key Accountabilities JOB DESCRIPTION Perform incident triage and prioritizationPerform basic troubleshooting to identify root cause and provide L0 supportMonitor SLA, MTTR and service KPIs to meet the highest performanceProduce operational reports and dashboardsManage vendors for incident resolutionCoordinate change management/upgrades/fixesProposing Roadmap feature improvementsQualificationsBachelor in IT/TelecomExperience: 3–5 yearsExperience5 years’ experience in Operation Support and KPI reportingProficiency in telco digital process and BSS process including ITIL and TM Forum AI operation processesExperience in BSS Vendor Management (escalation, reporting, operation improvement) Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.SkillsGood knowledge of telecommunications technologies and digital services, API, Artificial Intelligence, and cloud-based services.Deep knowledge about Service Management tools (like Service Now, Jira), SLA and KPI reporting tools and Vendor ManagementGood knowledge of AI operation processes and TM Forum zero touch AI Operation