IT Manager

About this opportunity

* Lead IT operations, ensuring high availability, performance, security, and reliability of systems, infrastructure, and services. * Oversee IT support and service delivery, ensuring incidents and service requests are resolved within SLAs and aligned with ITIL best practices. * Lead ERP/D365, back-office, retail/store, and end-user support teams, managing priorities, coverage, escalations, and performance. * Govern Microsoft Dynamics 365 environments, including stability, releases, upgrades, patching, integrations, data integrity, and issue resolution. * Own retail IT support across POS, payments, pharmacy systems, store connectivity, and operational technology, minimizing business disruption. * Ensure IT readiness for new stores, relocations, refits, closures, promotions, and peak trading periods. * Manage infrastructure, networks, hardware, assets, capacity planning, lifecycle management, vendors, warranties, and service contracts. * Support critical business functions including finance, supply chain, procurement, HR, month-end, replenishment, and reporting operations. * Drive automation, continuous improvement, operational efficiency, and preventive measures to minimize downtime and service risks. * Ensure compliance with IT policies, security standards, audit requirements, SOPs, and operational frameworks. * Manage operational budgets, cost optimization, and technology investments. * Lead, mentor, and develop IT teams while fostering strong cross-functional and stakeholder collaboration. * Provide management reporting on service performance, incidents, D365 stability, risks, SLA compliance, and team productivity. Requirements - * 8–12 years of experience in IT operations, infrastructure, or support roles, with at least 3–5 years in a leadership position. * Strong experience in managing IT operations, service delivery, and infrastructure environments. * Proven track record in incident management, vendor management, and operational excellence. * Certifications such as Microsoft, Cisco, or cloud platforms (Azure/AWS) are a plus Pay: AED14,000.00 - AED20,000.00 per month Application Question(s): * What is your current salary? Experience: * Retail: 4 years (Required) Work Location: In person