NOVOTEL · Makkah Al Mukarramah, SA
Posted:
Job Description The successful candidate will ensure the efficient operation of the reservations function while delivering exceptional customer service and supporting the overall commercial objectives of the hotel. Manage the day-to-day operations of the Reservations Department. Lead, supervise, train, and develop Reservations Team Members. Monitor room inventory, occupancy levels, and booking trends to maximise revenue opportunities. Develop and implement strategies to increase occupancy and room revenue. Prepare occupancy forecasts, revenue reports, and performance analysis for management. Manage room allocations, rate structures, allotments, and availability across all distribution channels. Coordinate group reservations and special accommodation requests. Identify and manage overbooking risks and implement appropriate solutions. Work closely with Front Office, Sales, Revenue, Food & Beverage, and other operational departments. Ensure all reservations enquiries are handled professionally and within established service standards. Maintain accurate records and reporting relating to reservations performance, travel agencies, and corporate accounts. Conduct regular reviews of booking patterns and market conditions to identify revenue opportunities. Participate in budgeting processes and departmental planning activities. Ensure compliance with company policies, health and safety requirements, and service standards. Bachelor's degree in hospitality management, Business Administration, or a related field. Minimum 3-5 years of experience in reservations within the hospitality industry. Proficient in revenue management systems and property management systems (PMS). Strong analytical skills with the ability to interpret complex data and make strategic decisions. Advanced proficiency in Microsoft Office Suite, especially Excel and PowerPoint. Expertise in pricing strategies, yield management, and forecasting techniques. Experience working with online travel agencies (OTAs) and global distribution systems (GDS). Excellent communication and interpersonal skills, able to collaborate effectively across departments. Proven leadership and team management capabilities. Deep understanding of hospitality industry trends and local market dynamics. Previous experience working in the Makkah market is considered an advantage Ability to thrive in a fast-paced environment and adapt to evolving market conditions. Fluency in English is required; proficiency in Arabic or additional languages is a plus.