Commercial Vehicle Service Manager

About this opportunity

The Service Manager is responsible for the overall performance of the service operation, ensuring high levels of customer satisfaction, workshop efficiency, service quality, and after-sales profitability. Job Responsibilities: Manage & Lead the service team, manage workshop operations, ensure compliance with Principals standards, and continuously improve service processes and productivity. Achieve agreed service revenue and gross-profit targets. Manage the day-to-day operations of the truck service workshop. Monitor workshop capacity, productivity, utilization, and turnaround time. Lead and supervise Service Advisors, Workshop Supervisors, technicians, and support staff Develop service packages and maintenance solutions to improve customer retention. Identify opportunities for additional service business, including maintenance contracts and preventive maintenance programs. Maintain strong relationships with fleet customers and key accounts Coordinate with the manufacturer/principal on technical issues and warranty matters Continuously improving workshop processes, productivity, and efficiency Coordinate closely with the Parts Manager to ensure availability of critical service parts Support sales teams in presenting total after-sales solutions to customers. Prepare regular service operation reports for management. Maintain a safe working environment within the workshop. Performing any other tasks as assigned by his direct Manager. Education Bachelor's/Diploma in Automotive Engineering, Mechanical Engineering, or related field Experience: 6-8 years minimum experience in commercial vehicle/truck after-sales, preferably with dealership experience. Minimum 3 years in a managerial service role. Knowledge & Skills: Strong knowledge of truck diagnostics, repair processes, preventive maintenance, and workshop management. Experience with fleet customers and service contracts is preferred. Strong leadership, communication, customer-management, and problem-solving skills. Good knowledge of service management systems and MS Office. Strong analytical skills Problem solving skills Time Management skills