Recruitment & Customer Services Representative

About this opportunity

Customer Service Representative Job description Location Al Khaimah Building, Port Saeed, Dubai Required experience 1+ years Salary AED 3,000 during probation AED 4,000 after successful completion of probation About Us: BardWood Management Consultancy L.L.C is a Dubai-based international operations and recruitment specialist to the facilities industry. We pride ourselves on providing exceptional service and building strong relationships with our clients and employees. The Role: We are seeking a proactive and organised Customer Service Representative to join our Operations Centre. This role combines operational coordination responsibilities with end-to-end recruitment and screening support. The successful candidate will work within a fast-paced environment, supporting live operations, handling escalations, coordinating field teams, and assisting with recruitment activities including sourcing, screening (BGV), and candidate management. Responsibilities: Operations Responsibilities: · Monitor live operational activity across multiple contracts and sectors. · Handle incidents, welfare concerns, and operational escalations. · Manage employee book-ons and attendance compliance. · Coordinate with security officers and operational deployments. · Respond to high volumes of operational calls, emails, and requests. · Maintain incident logs, reports, and audit records. · Liaise with managers, clients, and field operatives. · Support business continuity and service delivery standards. · Prioritise tasks within a fast-paced control room environment. · Support operational compliance, KPIs, and automation processes. Recruitment Responsibilities: · Source and screen candidates for operational and support roles. · Conduct initial telephonic interviews and candidate assessments. · Maintain candidate pipelines and recruitment records. · Coordinate interviews and onboarding activities. · Work closely with hiring managers to understand recruitment needs. · Ensure a positive candidate experience throughout the hiring process. · Ensure to complete verbal screening of the shortlisted candidates and complete the documentation process. Benefits: · Competitive salary. · Visa and health insurance. · Attendance Bonus. · Exposure to international operations and recruitment processes. · Opportunity to work in a dynamic and fast-paced environment. · Supportive and collaborative team culture. · Career growth and development opportunities.