Soft Services Consultant/Specialist

About this opportunity

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: We are seeking an experienced Housekeeping Specialist to oversee and manage all cleaning operations for a prestigious facility. This role requires a quality-focused professional who can ensure service providers deliver exceptional cleaning standards while maintaining full compliance with health, safety, and environmental regulations. You will be responsible for conducting inspections, monitoring performance, and driving continuous improvement to maintain pristine facility environments. Responsibilities: Monitor and inspect all cleaning services to ensure service providers meet contractual standards, service frequencies, and agreed KPIs Conduct regular audits and prepare inspection reports highlighting service quality, non-compliance issues, and corrective actions Review and verify daily, weekly, and monthly cleaning schedules to ensure comprehensive coverage aligned with FMMA requirements Supervise housekeeping staff performance through service provider channels and recommend improvements when necessary Ensure all cleaning activities comply with health, safety, and environmental standards with correct materials and equipment usage Oversee specialized cleaning works including fa ade cleaning, floor polishing, carpet shampooing, and deep cleaning activities Verify consumables and chemical usage reports to ensure cost-effective consumption without compromising quality Review method statements, risk assessments, and training records submitted by service providers Coordinate with clients, FMMA operations teams, and service providers for issue resolution and service enhancements Participate in meetings with FMMA teams and client representatives to report on cleaning performance, challenges, and improvement plans Support sustainability initiatives including waste segregation and recycling programs while ensuring compliance with all FMMA operational and safety policies Requirements: Minimum 7 years of experience in cleaning operations management Experience managing large-scale or high-profile facilities such as government buildings, corporate headquarters, or premium commercial properties Bachelor's degree in Administration, Hospitality, or related discipline required BICSc certification (essential) Additional FM certifications strongly preferred Comprehensive knowledge of cleaning operations, grooming standards, and BICSc methodologies Familiarity with professional cleaning equipment, materials, and chemical applications Strong understanding of quality assurance, safety compliance, and environmental regulations Excellent inspection, reporting, and communication skills