Office Coordinator - Property Maintenance / Facilities Management

About this opportunity

We are looking for a strong Office Coordinator to manage the day-to-day operations of our property maintenance company. The role will include: Handling customer enquiries by WhatsApp, phone and email professionally Booking and scheduling maintenance jobs Coordinating technicians and managing daily job schedules Using Jobber or similar CRM/job management software Creating customer records and maintaining accurate service history Preparing quotations and invoices Following up quotations, payments and outstanding jobs Updating job status, technician notes, photos and customer records Managing recurring maintenance, reminders and follow-ups Communicating clearly with customers before, during and after jobs Assisting with supplier coordination and basic office administration Ensuring no customer enquiry or job is missed or left without follow-up We need someone organised, confident and proactive who can take responsibility for the office operation. The ideal candidate should have: Minimum 2 years’ experience in office coordination, operations, facilities management, property maintenance or a similar service business Excellent spoken and written English Strong customer communication skills Experience using CRM, work-order, scheduling or field-service software Good knowledge of quotations, invoicing and payment follow-up Strong organisation and multitasking ability Ability to coordinate technicians and manage changing schedules Comfortable using WhatsApp, email, Excel and cloud-based systems Able to work independently without constant supervision Attention to detail and strong follow-up skills Experience with Jobber, ServiceM8, Housecall Pro, Salesforce, Zoho, Odoo or similar systems would be an advantage. Important: This is a hands-on operational role. We are looking for someone who can communicate professionally with customers and actively manage jobs from enquiry through to completion and payment.