Confidential Company · Sharjah - United Arab Emirates (UAE), AE
Posted:
Provide first-line support to users experiencing technical issues, ensuring timely and effective resolutions to minimize downtime. Diagnose hardware and software problems through remote troubleshooting tools, enhancing customer satisfaction with efficient solutions. Install, configure, and maintain operating systems and applications, ensuring compliance with organizational standards. Manage user accounts and permissions, safeguarding sensitive information while enabling appropriate access for all users. Bachelor's degree in Information Technology, Computer Science, or a related field, providing a solid foundation for technical skills. 3-7 years of hands-on IT support experience, demonstrating familiarity with diverse troubleshooting scenarios. Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, showcasing commitment to professional growth. Experience in a fast-paced environment, exhibiting adaptability and quick problem-solving abilities under pressure.