Mallah · Abha, SA
Posted:
Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms. Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits. Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance. Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties. Bachelor’s degree in Computer Science, Information Technology, or a related field, showcasing a solid educational foundation. Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate, demonstrating technical expertise. A minimum of 2 years of hands-on experience in IT support roles, showcasing the ability to handle diverse technical challenges. Experience in a corporate IT environment, with a preference for candidates who have worked in fast-paced settings.