Customer Service Representative

About this opportunity

Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard. Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach. Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention. Fluency in English is mandatory; proficiency in Arabic is a Must. Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge. Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development. 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.