Technology Experience Digital Officer

About this opportunity

Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off (because your milestones matter!) Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us. Your Role: Essential Duties and Responsibilities Digital Solutions & Hospitality Digitalization Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions. Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows. Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&B, Spa, Residences, Finance, Engineering, and other operational areas. Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work. Cloud Infrastructure & Digital Solutions Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed. Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision. Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level. Daily IT Support & Service Requests Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications. Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks. Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details. Hospitality Systems, Data & Guest Technology Support Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications. Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes. Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high. Automation, Reporting & Process Improvement Assists with simple automation, scheduled reports, SharePoint lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team. Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support. Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed. Project, Vendor & Operational Support Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities. Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken. Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery. Performs other similar or related duties as necessary. Qualifications Diploma or bachelor s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered. Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment. Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred. Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately. Preferred Qualifications Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, CompTIA, ITIL Foundation, networking, security, or hospitality system training is an advantage. Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools. Basic scripting, reporting, dashboarding, automation, SharePoint, Power Automate, or inventory management experience is beneficial. Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.