Al Abbas Group · Dubai, AE
Posted:
IT Infrastructure Installation & Support Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices. Configure user accounts, permissions, shared folders, printers, and network resources. Install and configure wired and wireless networking equipment including routers, switches, access points, and structured cabling. Perform hardware diagnostics and component replacement. Execute operating system updates, firmware upgrades, and software patches. Audio Visual (AV) Solutions Install, configure, and commission Interactive Flat Panels (IFP) . Conduct customer demonstrations and user orientation after installation. Install and configure video conferencing equipment. Configure cameras, microphones, speakers, touch panels, and presentation systems. Perform software and firmware updates for AV equipment. Troubleshoot display, connectivity, audio, and video issues. Security Solutions Install and configure IP CCTV surveillance systems, NVRs, and DVRs . Configure IP cameras, storage devices, remote viewing, and mobile applications. Perform camera positioning, focus adjustment, and recording verification. Install and troubleshoot access control systems where applicable. Support cybersecurity solutions including endpoint protection, firewall deployment, antivirus, email security, and network security devices. Perform firmware upgrades and security updates for supported devices. Field Service Operations Attend customer service requests within agreed SLA timelines. Resolve hardware, software, and network-related incidents. Escalate complex technical issues to senior engineers when required. Perform preventive maintenance visits according to maintenance schedules. Participate in new installations, upgrades, migrations, and relocation projects. Read technical drawings, network layouts, and installation plans. Ensure installations comply with project specifications and quality standards. Diploma or Bachelor’s degree in Information Technology, Computer Science, Electronics, Computer Engineering, or a related technical discipline . Strong understanding of computer hardware and software. Good knowledge of networking fundamentals. Strong troubleshooting and analytical skills. Good customer service and communication skills. Strong time management and prioritization skills. Ability to work independently with minimum supervision. Commitment to continuous technical learning. Valid UAE driving licence is preferred. Preferred Certifications Candidates with any of the following certifications or training will be preferred: Microsoft Certifications Certified CCTV / Security Systems Training Cybersecurity fundamentals OEM Interactive Flat Panel Training