Manager Operations - Tourism Services

About this opportunity

Role Overview : To effectively manage general administration and marketing activities and proactively maintain records of day-to-day activities To undertake the responsibility of sourcing, procuring, maintenance & invoice processing of office supplies & other facilities and amenities Profile Job Responsibilities : Manage day to day tourism operations, administration and coordination activities while ensuring cost control on regular expenses. Responsible to support the team across regions with all operational, admin and coordination work. Manage & coordinate admin activities including liaison with Internal & external stakeholders Ensure implementation of the contract negotiated with service providers /clients. Responsible for provision of stationery, food, corporate gifts, etc. as per requirement given by Business Units/ Management. Maintain records of client bills to ensure timely payment of bills after seeking approval. Process bills to accounts for payments and maintain receipts of invoices. Ensure filing of claims and recovery. Support all tourism accounts across regions with daily operations and back-end support. Implement operational policies and procedures to enhance client partnership Ensure all client communications and interactions are documented and accessible to relevant team members. Serve as the primary point of contact for assigned clients, building and maintaining strong relationships. Monitor and track all operational activities across regions. Reporting of activities as required by business Generate financial data, compile and submit reports, and assess the financial health of the client accounts. Preparation of monthly, quarterly and annual account reconciliations, and updating and reading of accounting books Monitor and enforce compliance with tax and financial reporting standards. Intermediate in ensuring smooth and efficient flow of information between internal and external stakeholders. Mediate between the organization, employees, stakeholders on financial issues for amicable resolution of differences. Qualification and Experience Education: Minimum: Graduate or global equivalent degree Additional: Postgraduate or global equivalent degree. Language: Bilingual in English and Arabic is essential; other languages. Experience: 5 – 8 years of relevant experience Knowledge & Key skills: Basic knowledge of Computers and work with MS Office efficiently Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness. Indictive KRA Admin / Finance support Vendor Management Internal customer satisfaction (VOC/ ESAT scores) Timely processing of vendor invoices Operational Support Budgeting for Tourism Service accounts