Store Manager

About this opportunity

Role Overview We are seeking a commercially focused Store Manager to lead the day-to-day operations and performance of one of our retail stores. In this role, you will be responsible for maximizing sales and profitability, developing the store team, maintaining excellent customer service, controlling stock and operational costs, and ensuring full compliance with company and brand standards. The ideal candidate is a hands-on retail leader with strong commercial awareness, people-management capabilities, and a proven ability to drive store performance in a fast-paced fashion retail environment. Key Responsibilities Sales Performance: Drive the store to achieve and exceed monthly sales targets and key retail KPIs, including Sales, ATV, UPT, conversion, and productivity. Performance Analysis: Analyze hourly, daily, weekly, and monthly sales performance and implement actions to improve commercial results. Team Leadership: Lead, motivate, coach, and develop the store team while managing individual and overall store performance. Customer Experience: Ensure consistently high customer service standards and lead by example in handling customer interactions and escalations. Store Operations: Manage the daily operation of the store and ensure compliance with company policies, procedures, SOPs, audit requirements, and brand standards. Stock Management: Monitor inventory levels, best sellers, replenishment, stock transfers, damages, returns, and stock availability. Stock Loss & Security: Maintain stock-loss targets and ensure effective controls relating to theft prevention, refunds, exchanges, discounts, promotions, and inventory. Visual Merchandising: Partner with the VM team to maintain window displays, product presentation, store layout, replenishment, and overall brand image. People Planning: Prepare staff schedules based on traffic, sales targets, operational requirements, shipments, promotions, and store events. Performance & Development: Conduct performance reviews, identify high and low performers, implement development plans, and recommend training requirements. Cash & Financial Controls: Oversee daily cash, petty cash, POS operations, banking, payment reconciliation, and relevant financial reporting. Store Standards: Maintain high standards of cleanliness, safety, security, maintenance, and overall store presentation. These responsibilities consolidate the original JD's detailed sections covering sales and VM as well as customer service, staff management and store operations. Skills & Requirements Retail & Commercial Minimum 3+ years of experience within the fashion retail industry, with proven Store Manager or comparable retail leadership experience. Strong understanding of retail KPIs, sales performance, stock management, shrinkage, budgeting, and store profitability. Ability to interpret sales reports and translate performance data into commercial actions. Strong knowledge of Visual Merchandising, inventory management, customer service, and store operations. Leadership & People Management Proven ability to lead, motivate, coach, and develop retail teams. Strong workforce planning and performance-management capabilities. Ability to manage individual and store targets while creating a high-performance culture. Strong problem-solving, decision-making, communication, and interpersonal skills. Qualifications Bachelor's Degree in Management, Marketing, Fashion, Business Administration, or a relevant discipline. Minimum 3+ years of fashion retail experience. Excellent command of Arabic and English. Proficiency in Microsoft Office and retail reporting systems. Strong organizational, customer-management, and commercial skills.