Madre Integrated Engineering · Doha, QA
Posted:
Provide advanced diagnostics at system, application, and infrastructure levels. • Perform root-cause analysis for major and recurring incidents and implement permanent fixes. • Manage OEM back-to-back support cases within the applicable ticketing and SLA framework. • Manage system configurations, firmware, software maintenance, manufacturer releases, and upgrades. • Maintain technical design documents, SOPs, and knowledge-base information. • Provide technical assessments to the Change Advisory Board for system changes. • Maintain IPTV encoders, servers, endpoints, displays/signage, and related infrastructure. • Maintain master-clock distribution systems and ensure accurate synchronization across connected systems. Requirements * Minimum 4 years * of hands-on experience with relevant systems in a comparable environment. • * VITEC and Mobatime product training, or equivalent. * • Strong experience with IPTV, AV systems, and time-distribution/master-clock systems. • ITIL Foundation certification. • Strong knowledge of IPTV distribution architecture, encoders, servers, endpoints, and signage systems. • Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills. • Experience coordinating with OEMs and managing escalations. • Strong documentation and technical mentoring capability.