Customer Support Specialist

About this opportunity

Job Title: Customer Support Specialist Location: Dubai, UAE (On-site / Hybrid) Job Type: Full-time Category: Customer Service & Operations Salary: AED 4,500 – AED 6,000 / month (Based on experience) + Performance Bonus & Visa Sponsorship About the Role: We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Dubai. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards. Key Responsibilities: Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat). Identify and assess customers' needs to achieve satisfaction and long-term loyalty. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain detailed records of customer interactions, process accounts, and file documents. Qualifications & Requirements: Experience: Minimum 1–2 years in Customer Service, Call Center, or Front Desk roles. Languages: Excellent/Fluent English communication skills (Written & Spoken). Proficiency in Arabic is a strong advantage. Skills: Strong active listening, problem-solving abilities, and phone contact handling skills. Location: Currently based in the UAE with a transferable visa, or ready to relocate immediately. What We Offer: Competitive monthly salary package (AED 4,500 – AED 6,000). Employment visa, medical insurance, and end-of-service benefits as per UAE Labor Law. Clear career progression paths and performance incentives. Job Title: Customer Support Specialist Location: Dubai, UAE (On-site / Hybrid) Job Type: Full-time Category: Customer Service & Operations Salary: AED 4,500 – AED 6,000 / month (Based on experience) + Performance Bonus & Visa Sponsorship About the Role: We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Dubai. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards. Key Responsibilities: Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat). Identify and assess customers' needs to achieve satisfaction and long-term loyalty. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Maintain detailed records of customer interactions, process accounts, and file documents. Qualifications & Requirements: Experience: Minimum 1–2 years in Customer Service, Call Center, or Front Desk roles. Languages: Excellent/Fluent English communication skills (Written & Spoken). Proficiency in Arabic is a strong advantage. Skills: Strong active listening, problem-solving abilities, and phone contact handling skills. Location: Currently based in the UAE with a transferable visa, or ready to relocate immediately. What We Offer: Competitive monthly salary package (AED 4,500 – AED 6,000). Employment visa, medical insurance, and end-of-service benefits as per UAE Labor Law. Clear career progression paths and performance incentives.