Store Captain

About this opportunity

To support the Area Manager. Ultimate accountability for the development the store team the operational efficiency and results. To ensure that the store operates efficiently - through effective leadership and development of the team - provides a positive shopping experience and meets its sales and profit goals by acting as a: CUSTOMER CHAMPION LEADER of PEOPLE CUSTODIAN OF PROCESS EXCELLENCE OWNER of FINANCIAL PERFORMANCE Responsibilities CUSTOMER Acts as a customer champion and ambassador - to ensure delivery of customer excellence across all areas of the store. Analyses and assesses customer behavior and trends including, customer metrics and competitor challenges etc. and, takes timely action to achieve optimal performance. Pro-actively seeks customer feedback and promotes customer loyalty constantly driving customer loyalty initiatives and continual improvement of the customer experience. Personally engages to ensure that customer complaints and disputes are minimized and where encountered are effectively resolved in an appropriate, timely and customer friendly manner. Guarantees a safe environment, excellent operational standards and a great service culture for all customers, staff, visitors and public. Accountable for excellence in service and customer experience. PEOPLE Acts as an inspirational leader , communicator and role model - to ensure that we remain a best place to work , where, all employees and business partners matter. Leads from the front ensuring consistency of strong leadership presence, with a strong emphasis on clarity of communication, staff engagement and direction. Ensures development plan implementation for all team members ensuring individual skills, competence, capability and career growth support the building of a strong, efficient and winning team. Ensures that all team-members are appropriately and timely trained, coached, appraised, and performance managed - establishing sustainable performance. Is a role model for leadership behavior including, identifying the potential leaders of tomorrow, guiding and mentoring to establish strong succession planning. Accountable for all staff performance and welfare. PROCESS Acts as the ultimate custodian of process compliance and excellence - to ensure that all store routines processes and activities are compliant with company and regulatory standards. Ensures efficient store process and workflow establishing optimum staff productivity and retail standards aligning all in-store activities within the store team, head office teams and external business partners. Adopts company prescribed use of IT and databases (e.g. Bayan) to enable timely and effective business processing and analysis especially, relating to customer transactions, merchandise, auditing, work force planning, budgeting, payroll etc. Delivers excellent Standard Operating Procedures (SOP s) ensuring that the store maintains consistency of compliance to protect the company reputation and profit. Carefully checks and validates all regulatory compliance and acts decisively to correct failings and weak standards. Accountable for store compliance and process excellence. FINANCIAL Acts as the owner of financial performance - to ensure that all performance measures, metrics and key performance indicators are optimal and, all sales and profitability budgets achieved. Passionately drives store sales and profit - to ensure delivery against various KPI s and measures including category and space performance, as well as, periodic and annual budgets. Proactively engages with business partners Commercial, Marketing, Suppliers etc. - to deliver the required income and net profit. Manages salary costs - to ensure effective alignment with trading calendar, actual sales and budget. Diligently minimizes costs, losses and risk to financial success to ensure that shrinkage, waste and controllable expenses etc. are within budget. Accountable for store financial success. Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list retail roles require flexibility and you will be required to comply with any reasonable business demand and management request. Responsibilities are also subject to change. Qualification Bachelor degree in business or equivalent Required Experiences 1. Minimum of 3-5 years relevant experience in store operations with large-scale retail / FMCG organization. 2. Saudi Arabian/Gulf experience is an advantage. Physical Attributes Results-driven with a strong focus on achieving operational goals, sales targets, and customer satisfaction. Exceptional interpersonal and communication skills, with the ability to interact effectively with customers, staff, and senior management. Adaptable and resourceful, able to thrive in a fast-paced retail environment. A proactive problem-solver with a hands-on approach to managing store operations. High attention to detail and commitment to maintaining store standards and operational excellence. Minimum Requirements o Strong leadership and people management skills, with the ability to motivate, train, and develop a team. o Excellent customer service skills, with the ability to a positive experience for all customers. o Strong organizational and time-management abilities, with the ability to prioritize tasks and manage multiple responsibilities. o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and retail management systems. o Strong financial acumen and experience in budgeting, sales tracking, and expense management. Working Conditions Full-time, based in Saudi Arabia. Flexibility in working hours, including weekends, evenings, and holidays, as required to meet operational demands. Occasional travel may be required for site visits, training, or operational audits. A dynamic and fast-paced work environment requiring effective time management and multitasking abilities. Bachelor degree in business or equivalent 1. Minimum of 3-5 years relevant experience in store operations with large-scale retail / FMCG organization. 2. Saudi Arabian/Gulf experience is an advantage. Results-driven with a strong focus on achieving operational goals, sales targets, and customer satisfaction. Exceptional interpersonal and communication skills, with the ability to interact effectively with customers, staff, and senior management. Adaptable and resourceful, able to thrive in a fast-paced retail environment. A proactive problem-solver with a hands-on approach to managing store operations. High attention to detail and commitment to maintaining store standards and operational excellence. Strong leadership and people management skills, with the ability to motivate, train, and develop a team. Excellent customer service skills, with the ability to a positive experience for all customers. Strong organizational and time-management abilities, with the ability to prioritize tasks and manage multiple responsibilities. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and retail management systems. Strong financial acumen and experience in budgeting, sales tracking, and expense management.