Public Area Attendant

About this opportunity

Public Area Cleaning and Maintenance · Clean and maintain public areas including entrances, lobbies, corridors, lifts, stairways, washrooms and communal spaces. · Ensure public areas are presented to a consistently high standard throughout the day. · Vacuum, sweep, mop, dust, polish and sanitise floors, surfaces, fixtures and fittings as required. · Clean glass, mirrors, doors, furniture, signage, decorative items and other public area features. · Empty bins, remove waste and replace liners in accordance with company procedures. · Replenish washroom and public area supplies, including soap, paper products, sanitiser and other consumables. · Complete scheduled deep cleaning, periodic cleaning and additional tasks as directed. Inspections and Quality Standards · Conduct regular checks of public areas to identify cleaning, maintenance, presentation or safety requirements. · Respond promptly to spills, stains, breakages, odours and other issues affecting the cleanliness or safety of public spaces. · Maintain appropriate standards of cleanliness, hygiene, appearance and presentation at all times. · Follow cleaning schedules, checklists and established procedures accurately. · Report maintenance defects, damaged fixtures, faulty equipment and other concerns to the appropriate manager. · Support inspections, audits and quality checks and take corrective action where required. Customer Service and Communication · Provide polite, professional and helpful service to customers, guests, visitors and colleagues. · Respond appropriately to customer requests, questions and feedback and refer matters to the relevant team member when necessary. · Maintain a professional appearance and conduct while working in customer-facing areas. · Communicate cleaning, maintenance, safety and service issues clearly and promptly. · Respect customer privacy, personal belongings and confidential information at all times. · Work cooperatively with housekeeping, facilities, maintenance, reception, security and other operational teams. Health, Safety and Compliance · Follow company cleaning procedures, COSHH requirements, health and safety policies and environmental standards. · Use cleaning chemicals, equipment and personal protective equipment safely and correctly. · Store cleaning products, equipment and supplies securely and in accordance with instructions. · Place warning signs and barriers around wet floors, cleaning activities or other temporary hazards. · Report accidents, incidents, hazards, spillages, infestations and equipment faults without delay. · Ensure public areas remain accessible, orderly and free from avoidable hazards. · Support emergency, evacuation and incident procedures in line with company requirements. Equipment, Supplies and Waste Management · Check cleaning equipment before use and report damage, faults or safety concerns promptly. · Operate vacuum cleaners, floor-care equipment, pressure washers and other cleaning machinery where trained and authorised. · Monitor stock levels of cleaning materials, toiletries, paper products and other consumables. · Request replenishment of supplies in accordance with agreed procedures. · Separate and dispose of waste responsibly, following recycling and environmental procedures. · Keep cleaning cupboards, stores, trolleys and equipment areas clean, organised and secure. Administration and Team Support · Complete cleaning records, inspection sheets, checklists and other operational documentation accurately. · Record maintenance requests, lost property, incidents and customer concerns in accordance with company procedures. · Assist with the setup, cleaning and clear-down of areas used for meetings, functions, events or special activities. · Support the induction and training of new employees or temporary staff where required. · Maintain effective communication during shift handovers and report outstanding tasks clearly. · Work flexibly to meet changing operational requirements, including early mornings, evenings, weekends and public holidays. Qualifications and Experience · Previous experience in public area cleaning, housekeeping, commercial cleaning, hospitality, facilities or a customer-facing environment is desirable. · Experience cleaning hotels, offices, leisure facilities, retail premises, public buildings or other high-traffic environments is desirable. · Knowledge of cleaning methods, hygiene standards, COSHH requirements and safe use of cleaning equipment. · Good understanding of health and safety requirements in a workplace or public environment. · A relevant cleaning, housekeeping or facilities qualification is desirable. · Current health and safety, cleaning or hygiene certification, or willingness to obtain it where required. · The ability to provide suitable professional references and complete relevant background checks. Key Competencies · Reliable, punctual and committed to maintaining consistently high cleaning and presentation standards. · Highly attentive to detail when cleaning, inspecting and maintaining public areas. · Customer-focused, courteous and professional in all interactions. · Able to work independently while contributing effectively to a collaborative operational team. · Physically capable of standing, walking, bending, lifting and completing cleaning duties for extended periods. · Calm and responsive when managing spills, urgent cleaning requirements or changing priorities. · Organised and able to follow cleaning schedules, procedures and instructions accurately. · Trustworthy and respectful of customers, colleagues, property and confidential information. · Flexible and available to work varied hours, including early mornings, evenings, weekends and public holidays, when required.