Warehouse Supervisor - E-commerce Fulfillment

About this opportunity

• We are looking for an experienced Warehouse Supervisor to oversee the day-to-day operations of an e-commerce fulfillment centre in Dubai. • The successful candidate will lead the warehouse team, manage inbound and outbound operations, ensure inventory accuracy, monitor operational KPIs and maintain efficient order fulfillment processes. • Strong hands-on experience with a Warehouse Management System (WMS) is mandatory for this position. Key Responsibilities: • Manage daily warehouse and fulfillment centre operations. • Supervise teams across inbound, put-away, picking, packing, dispatch and returns. • Plan manpower and allocate resources according to operational requirements. • Ensure accurate and timely order processing. • Maintain inventory accuracy, cycle counts and stock reconciliation. • Monitor productivity, order accuracy and operational KPIs. • Identify operational bottlenecks and implement corrective actions. • Ensure compliance with SOPs and client-specific fulfillment requirements. • Train, guide and manage warehouse team members. • Manage daily warehouse activities through the WMS. • Generate and analyse WMS reports and troubleshoot operational/system issues. • Coordinate with management and technology teams to improve workflows. • Minimum 5 years of relevant warehouse/fulfillment operations experience. • Previous experience leading a fulfillment centre or e-commerce warehouse team. • Strong hands-on WMS experience – mandatory. • Strong knowledge of inbound, outbound, inventory control and order fulfillment. • Proven team-management and leadership experience. • Strong Excel and operational reporting skills. • Excellent problem-solving and decision-making abilities. • Excellent spoken and written English is essential. • Ability to work independently in a fast-paced environment. • Important: Candidates without hands-on WMS experience and previous warehouse/fulfillment team leadership experience will not be considered.