Samcom · Dubai, AE
Posted:
Key Responsibilities: 1- Handle end-to-end RMA process — log requests, verify warranty, issue RMA numbers 2- Inspect returned products and record fault/condition details 3- Coordinate shipment of defective units to Hanwha Vision's regional service center and track repair turnaround 4- Maintain accurate RMA records in the company's ERP system and prepare status reports for management 5- Serve as the main point of contact for customers on RMA status and inquiries 6- Support inventory of loaner/replacement stock and help identify recurring product defect trends