Propel Consult · BH
Posted:
OVERVIEW Position Customer Service Representative Department Customer Service Reports to Customer Service Supervisor / Manager Location Bahrain About Company & Role Purpose A leading diversified group in Bahrain is seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact for customers. The role involves handling inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction across all interaction channels. KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES General • Serve as the first point of contact for customer inquiries via phone, email, chat, and in-person visits. • Handle customer complaints professionally and resolve issues promptly, escalating when necessary. • Provide accurate information about products, services, pricing, and promotions. • Process customer orders, requests, and transactions efficiently. • Maintain accurate records of customer interactions and transactions in the CRM system. • Follow up on customer issues to ensure complete resolution and satisfaction. • Build and maintain strong customer relationships to encourage loyalty and repeat business. • Collaborate with internal departments to address customer needs and improve service delivery. • Gather customer feedback and report insights to management for service improvement. • Stay updated on company products, services, and policies to provide accurate information. • Meet individual and team performance targets, including response times and satisfaction scores. BACKGROUND, QUALIFICATIONS & EXPERIENCE Qualifications • Diploma or Bachelor's degree in Business Administration, Communications, or a related field is preferred. • Experience with CRM systems and customer service software is an advantage. • Knowledge of customer service principles and practices. • Fluency in English is required; Arabic is an advantage. Skills • Excellent communication and interpersonal skills. • Strong problem-solving and conflict-resolution abilities. • Customer-focused with a professional and empathetic demeanor. • Ability to handle multiple tasks and work under pressure. • Strong organizational and time management skills. • Attention to detail and accuracy in record-keeping. • Ability to work independently and as part of a team. • Proficiency in Microsoft Office (Word, Excel, Outlook).