Kempinski Hotel · Manama, BH
Posted:
The Front Office Manager leads daily front desk, concierge, guest relations, and guest services operations to deliver high luxury standards, optimize room revenue, and drive guest satisfaction. Daily Operations: Oversee check-in, check-out, concierge, and guest service touchpoints to ensure smooth execution and adherence to brand standards. Guest Relations & VIP Service: Act as the primary point of contact for guest feedback, resolving issues promptly and managing VIP arrivals. Team Leadership & Development: Train and mentor Front Office staff to build a high-performing service team. Financial & Revenue Support: Partner with Revenue Management to optimize occupancy, drive upselling initiatives, and manage front desk cash control and billing. Cross-Departmental Coordination: Collaborate with Housekeeping, Engineering, and Security to ensure room readiness and seamless guest flow.