IT Service Desk Specialist

About this opportunity

Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support. Diagnose hardware and software problems with precision, utilizing a structured troubleshooting approach. Document all user interactions and technical issues in the ticketing system, ensuring accuracy and completeness for future reference. Escalate complex issues to higher-level technical teams, maintaining communication with users throughout the process. Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. A minimum of 2 years of experience in an IT support or service desk role, showcasing a solid understanding of IT environments. CompTIA A+, ITIL Foundation, or equivalent certifications, demonstrating expertise in IT service management principles. Experience in a customer-centric environment, highlighting strong interpersonal skills and the ability to manage user expectations.