Food And Beverage Manager

About this opportunity

About YO-CAI YO-CAI is a frozen yoghurt and açaí destination bringing feel-good flavours, fresh toppings, and a welcoming atmosphere to JVC. We’re creating a neighbourhood spot where guests can enjoy their favourite treats, discover new combinations, and come back for the experience as much as the taste. The Opportunity As Store Manager, you’ll take ownership of YO-CAI’s daily operations, team performance, and customer experience at Binghatti Amber. You’ll lead by example, establish clear routines, and build systems that keep the store running smoothly. You’ll work directly with the owners on business priorities and major decisions, while confidently managing day-to-day operations. What You’ll Be Doing Leading the Team Coordinate recruitment with the owners and lead onboarding, training, and performance reviews. Build a positive, accountable team culture with clear service standards. Develop team members to manage shifts confidently and independently. Running the Store Oversee daily service, opening and closing procedures, cleanliness, and presentation. Keep products and toppings fresh, available, and consistently presented. Maintain equipment care routines and coordinate preventative maintenance. Identify practical improvements to service speed and daily workflows. Scheduling and Labour Prepare weekly staff schedules that match customer demand and manage labour costs. Ensure effective coverage during evenings, weekends, and busy periods. Manage attendance, shift changes, and daily task allocation. Inventory and Financial Control Coordinate suppliers, ordering, deliveries, stock rotation, and stock counts. Track wastage and introduce practical ways to reduce it. Oversee accurate point-of-sale transactions and daily cash reconciliation. Monitor sales, stock usage, and operating costs to identify improvements. Customer Experience Deliver friendly, attentive service and a consistently excellent guest experience. Resolve complaints professionally and within agreed guidelines. Build relationships with regular customers and help new guests feel welcome. Food Safety and Store Standards Maintain applicable Dubai food safety, hygiene, and workplace safety standards. Keep cleaning schedules, temperature checks, and required records up to date. Ensure the team follows safe food handling, storage, and allergen procedures. Community and Local Marketing Build relationships with residents, gyms, offices, and neighbouring businesses in JVC. Suggest local partnerships and promotions that encourage repeat visits. Support the execution of in-store campaigns and brand activities. Reporting Share a concise weekly update with the owners covering sales, staffing, labour costs, stock, waste, maintenance, customer feedback, and recommended actions. About You You’re organised, hands-on, calm under pressure, and comfortable taking responsibility. You care about both the customer experience and the details that make a store successful. You’ll ideally bring: At least five years of hospitality, food and beverage, or retail leadership experience. Confidence in training teams, giving feedback, and managing performance. Strong scheduling, stock management, and cost-control skills. A proactive approach to solving problems and improving routines. Clear communication skills and a welcoming manner. Availability to work flexible shifts, including evenings, weekends, and public holidays. An advantage: Experience in the UAE food and beverage industry. Relevant food safety training or certification. Experience opening or managing a café, dessert shop or açaí concept. What Success Looks Like Daily operations run smoothly and consistently. Team members understand their responsibilities and deliver strong service. Guests enjoy their experience and return regularly. Stock, waste, and labour costs are well managed. The store stays clean, organised, and well maintained. YO-CAI becomes a favourite neighbourhood destination in JVC.