Qureos · Manama, BH
Posted:
1. BRIEFDESCRIPTIONOFJOBFUNCTION ThefunctionofTelemarketingAgententailsthefollowing: 2.1.1. coldcallingtechniquesonprospects 2.1.2. persuadingpotentialcustomerstopurchaseaproduct orservice 2.1.3. obtainingreferralsandleadsfromavarietyofsourcesfromleadgenerationactivities 2.1.4. contributing to department'sfunctionofcollectingdataandconverting themintoqualifiedleadsthenconductsalescalls. 2. DUTIESACTUALLYPERFORMEDBYTHISPOSITION: * Servescustomersbysellingproductsviatelephone. * Contactindividualsbytelephoneinordertosolicitsalesforgoodsorservices. * Recommendschangesinproducts,service,andpolicybyevaluatingresultsandcompetitivedevelopments. * Resolvescustomercomplaintsbyinvestigatingproblems,developing solutions,preparingreports,andmakingrecommendationstomanagement. * Maintainsprofessionalandtechnicalknowledgebyattendingeducational workshops,reviewingprofessionalpublications,establishingpersonalnetworks,andparticipatinginprofessionalsocieties. * Conductclientormarketsurveys,andtypedetailed notesregardingsaleorserviceoffered. * Deliverpreparedsalestalks,readingfromscriptsthat describeproductsorservices,to persuadepotentialcustomerstopurchaseaproduct orservice. * Explainproductsorservicesandprices,andanswerquestionsfromcustomers. * Maintain records ofcontacts, accounts,and orders in the company's system only. * Obtaincustomerinformationsuchasname,address,andpaymentmethod,andenter ordersintocomputers. * Obtainnamesandtelephonenumbersofpotentialcustomersfromsourcessuchas referrals,coldcalling,andanyotherlegalmeans. * Assistandsupportthelinemanagerbytakingtasksassignbythemwhennecessary. 3. ESSENTIALQUALIFICATIONREQUIRED(EDUCATION/EXPERIENCE/SKILLS) * Minimumofhighschoolcertification * Diplomaandsomeformofworkexperienceispreferred * Strongcommunicationskills * Goodsellingskills * Positiveenergyandteamworkethos Excellentwrittenandoralcommunicationskills. * Goodunderstandingoftheservices * Behighlycomputerliterate,particularlyinMicrosoftOfficeProducts. * Abilitytopersuadeotherstochangetheirmindsorbehavior. * Abilitytogivefullattentiontowhatotherpeopleare saying, andtoactivelylookforwaystohelppeople. 4. KPIs ToachievethedailyandmonthlysalesKPIsassetbythemanagement. Monthlysalesresultsmustbewithintargetssetbymanagementintermsofpremiumandcommissionincome,andthisissubjettoreviewminimumofonceannually. 5. Commissionorincentives Commissionsorincentivestobeagreed. Importantnotes:CommissionisonlypayableifallKPIare achieved. 6. TypicalWorkingConditions NormalWorkingHours40hoursaweek WorkingTimingmayincluderotatingshift. Work mayrequire occasionalweekendand/oreveningwork