Customer Support Executive

About this opportunity

About YOUGotaGift u200b YouGotaGift.com is the leading Digital Gift Card Company in the Middle East. Our digital gifting platform is used by individuals and businesses to celebrate, reward, motivate and show appreciation to friends, loved ones, employees, customers, and business partners. Our business solution has also been adopted by major customer loyalty programs across leading telcos, banks, airlines delivering unparalleled choice of rewards, a memorable customer service experience, and best-in-class technology tailored to partner needs. Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you, YOUGotaGift, a leading provider of digital employee reward/gifting, is looking to expand its call centre team. Role Overview As a Customer Support Executive at YOUGotaGift, you will be responsible for delivering exceptional customer service and resolving inquiries and issues over the phone. Your primary objective will be to ensure customer satisfaction by providing timely and accurate assistance. This role requires excellent communication skills, problem-solving abilities, and a strong customer-centric approach. Requirements Basic Qualification BA/BS degree or equivalent experience Excellent verbal and written communication skills in English/Arabic Strong problem-solving and decision-making abilities Patience, empathy, and a customer-centric mindset Ability to multitask and work efficiently under pressure. Flexibility to work in shifts, including weekends and holidays. Prior experience in customer service or a call centre role is an asset. Preferred Qualification Good knowledge and use of Microsoft Office. Language skills: fluent English and Arabic. u200b 1 -3 years of work experience in a customer service or call centre role preferred. Strong problem-solving skills and ability to think quickly on your feet. Active listening skills to understand customer needs and provide accurate solutions. Patience, empathy, and a genuine desire to help customers. Ability to handle high call volumes and work efficiently under pressure. Flexibility to work in shifts, including weekends and holidays, based on call centre requirements. Proficiency in using computer systems, including CRM software, and ability to learn new systems quickly. ","Work_Experience":"1-3 years","