Salem Saleh Babgi · Jizan, SA
Posted:
Develop and execute strategic aftersales plans to enhance customer loyalty and drive revenue growth through service and parts. Lead and mentor the aftersales team, fostering a high-performance culture focused on customer satisfaction and operational efficiency. Oversee the entire service lifecycle, from initial customer contact to issue resolution, ensuring a seamless and positive experience. Manage parts inventory and supply chain logistics to guarantee availability of critical components and minimize downtime for customers. Bachelor's degree in Business Administration, Engineering, or a related field; Master's degree preferred. Minimum of 5-7 years of progressive experience in aftersales management, preferably within the automotive, heavy equipment, or technology sectors. Proven track record of successfully managing service operations, P&L, and customer satisfaction metrics. Expertise in managing spare parts inventory, supply chain, and logistics for optimal availability and cost control.