SAP Aftersales

About this opportunity

Job SummaryDrive complex SAP automotive solutions as a technical lead with strong experience in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale while partnering closely with IT business support and customer experience stakeholders in a hybrid day shift role to deliver robust reliable platforms that enhance operational efficiency and customer satisfaction across global automotive operations.ResponsibilitiesKey ResponsibilitiesSolution Design & ConfigurationDesign configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.Lead business process workshops fit-gap analysis and solution blueprint activities.Service OrdersWorkshop ManagementService AppointmentsVehicle ReceptionParts & Inventory ManagementWarranty & Goodwill ProcessingRecall Campaign ManagementLabor Operations & PricingVehicle Health Check (eVHC)Customer Quotations & ApprovalsEnsure adherence to SAP and Automotive industry best practices.Business Process AnalysisAnalyze existing automotive dealership processes and identify automation and optimization opportunities.Translate business requirements into scalable SAP solutions.Recommend process improvements to enhance efficiency customer experience and operational performance.Requirements Gathering & DocumentationEngage with business stakeholders to gather and document detailed requirements.Functional SpecificationsBusiness Requirement Documents (BRD)Functional Design Documents (FDD)Process Flow DiagramsTest ScriptsTraining MaterialsWork closely with development teams to ensure successful solution delivery.SAP Project DeliveryRequirement GatheringBlueprintingDesignConfigurationDevelopment SupportSIT/UAT TestingData MigrationCutover PlanningGo-LiveHypercare SupportSupport SAP S/4HANA transformation initiatives and Proaxia VSS implementations.Technical & Integration SupportPerform root cause analysis and troubleshooting of production issues.Debug SAP programs and collaborate with ABAP developers to resolve complex issues.OEM SystemsCRM PlatformsPayment GatewaysDigital ApplicationsAzure Integration ServicesMiddleware Platforms (Boomi CPI PI/PO)Testing & Quality AssuranceUnit TestingSystem Integration Testing (SIT)User Acceptance Testing (UAT)Validate business requirements and ensure solution quality.User Training & Knowledge TransferDeliver end-user and super-user training.Create knowledge articles SOPs and process documentation.Provide continuous support to business users and support teams.Production Support & Continuous ImprovementProvide L2/L3 support for Automotive Aftersales applications.Analyze incidents and identify recurring issues.Lead enhancement initiatives and continuous improvement programs.Ensure compliance with SLA and service delivery standards.________________________________________Required Skills & ExperienceFunctional ExpertiseMinimum 5+ years of SAP Automotive experience.SAP IS-AutoSAP Dealer Business Management (DBM)Proaxia VSSWorkshop OperationsService ManagementParts ManagementWarranty ProcessingService Appointment SchedulingVehicle Reception & DeliveryRecall CampaignsTechno-Functional SkillsStrong debugging capabilities.Ability to analyze ABAP code and collaborate effectively with developers.EnhancementsUser ExitsBAdIsSmart FormsAdobe FormsIDocsAPIs/Web ServicesSQL QueriesData MigrationData ValidationInterface MonitoringSAP Cross Functional KnowledgeSAP SD (Sales & Distribution)SAP MM (Materials Management)SAP FI/COSAP FSCMSAP Business PartnerSAP CRM / CX SolutionsSAP S/4HANAProject ExperienceMinimum 2-3 end-to-end SAP implementations rollouts or upgrade projects.Experience working in Agile and DevOps environments.Strong knowledge of SAP Activate methodology.________________________________________Preferred QualificationsExperience with Proaxia VSS and SRS (Service Resource Scheduling).Experience in SAP S/4HANA Automotive transformations.Vehicle Health Check Solutions (eVHC)Workshop MonitoringService Advisor Mobility SolutionsCustomer Portal SolutionsDigital Payment IntegrationsOEM Warranty & Recall IntegrationsSAP Certification in relevant modules preferred.Experience in Automotive Retail Dealership environments is highly desirable.________________________________________Educational QualificationsBachelor's Degree in Computer Science Information Technology Engineering or related discipline.SAP Certification(s) preferred.________________________________________CompetenciesStrong analytical and problem-solving capabilitiesCustomer-focused mindsetExcellent stakeholder management skillsEffective communication and presentation skillsAbility to manage multiple prioritiesSelf-driven with strong ownership and accountabilityTeam player with mentoring capabilityContinuous learning mindsetLead end to end technical solutioning for S4 HANA SAP Automotive platforms to ensure stable scalable and high performing applications that support core automotive business processes across markets.Oversee configuration and enhancement of SAP Vehicle Management System to optimize vehicle lifecycle tracking pricing and delivery information for internal teams and external partners.Provide deep technical guidance on SAP DBM After Sale modules to streamline service management spare parts handling and warranty processing for improved customer satisfaction.Coordinate with IT business support teams to translate complex business requirements into robust SAP design specifications that reduce manual work and operational risk.Collaborate with customer experience stakeholders to align digital journey touchpoints with SAP automotive capabilities enabling more consistent and proactive engagement across channels.Drive high quality technical documentation including functional designs configuration guides and support runbooks to ensure long term maintainability of implemented solutions.Perform detailed impact analysis and regression validation for change requests and upgrades within S4 HANA automotive landscapes to protect business continuity.Execute root cause analysis for critical incidents in SAP Vehicle Management System and DBM After Sale to restore services quickly and prevent recurrence through targeted fixes.Support integration activities between S4 HANA automotive modules and external systems such as dealer applications logistics platforms and financial tools for seamless data flow.Mentor project team members on SAP automotive best practices and reusable components to improve delivery consistency and reduce implementation cycle time.Coordinate hybrid work model collaboration using digital tools to maintain efficient communication and knowledge sharing across onsite and remote participants in the day shift.Engage proactively with stakeholders to report progress key risks and mitigation plans ensuring transparency and alignment with organizational objectives.Continuously evaluate emerging SAP automotive features and industry trends to propose value driven enhancements that strengthen competitiveness and societal impact through safer and more efficient mobility solutions.QualificationsPossess five to nine years of hands on experience working as a technical lead or senior consultant within S4 HANA SAP Automotive environments delivering complex implementations.Demonstrate strong expertise in SAP Vehicle Management System including configuration of vehicle master data order handling and status management for automotive enterprises.Show proven experience with SAP DBM After Sale processes covering service reception job card management parts ordering and billing activities in automotive service networks.Exhibit practical background in IT business support roles involving incident resolution change request delivery and stakeholder communication for mission critical systems.Apply solid understanding of customer experience concepts such as journey mapping service responsiveness and digital touchpoint integration within SAP automotive ecosystems.Utilize strong analytical and problem solving skills to evaluate technical issues design options and performance bottlenecks leading to timely and effective resolutions.Communicate effectively in cross functional teams conveying complex SAP topics in an accessible manner and building trust with business and technology counterparts.Adapt successfully to hybrid working arrangements demonstrating discipline autonomy and effective use of collaboration platforms during day shift assignments.