Business Development Manager - FFD

About this opportunity

We are hiring for our client, a well-established company operating in the freight forwarding and logistics industry, for the position of Business Development Manager. Job Summary: The Business Development Manager will be responsible for driving business growth, acquiring new customers, developing existing accounts, and achieving sales and revenue targets. The role requires a proactive professional with strong customer relationship, negotiation, and business development skills, preferably within the freight forwarding or logistics industry. Key Responsibilities: - Analyse market trends and identify new business opportunities for customer acquisition and revenue growth. - Identify, approach, qualify, and onboard new customers. - Proactively develop new business through customer visits, calls, meetings, networking, and industry events. - Build and maintain a strong customer base while retaining and growing existing accounts. - Arrange meetings with prospective clients to understand their requirements, concerns, and business needs. - Develop and maintain long-term relationships with customers and business partners. - Prepare and achieve monthly sales budgets and targets. - Prepare sales forecasts and contribute to annual business and revenue planning. - Negotiate commercial terms, close business deals, and achieve assigned sales objectives. - Liaise with internal departments to ensure smooth and timely execution of shipments and customer requirements. - Monitor sales performance, outstanding payments, and account activities. - Prepare and submit accurate weekly and monthly sales reports to the reporting manager. - Handle customer complaints, provide appropriate solutions, and follow up to ensure timely resolution. - Gather customer feedback and communicate relevant insights to internal teams. - Identify operational issues and coordinate with relevant departments to implement corrective actions. - Attend conferences, exhibitions, meetings, and industry events to generate new business opportunities and strengthen market presence. - Conduct market analysis and contribute to sales and business development strategies. - Collaborate with internal teams to achieve business, sales, and customer service objectives. - Ensure adherence to applicable laws, regulations, company policies, and procedures. - Perform other duties as assigned by management. Key Skills: - Business Development & Sales - Freight Forwarding - Customer Acquisition & Relationship Management - Sales Planning & Forecasting - Negotiation & Business Development - Market Analysis - Customer Retention - Complaint Handling - Revenue & Target Management - Strong Communication and Presentation Skills - Commercial Awareness Candidate Profile: - Bachelor's degree in Business Administration, Marketing, Sales, Logistics, or a related field. - Proven experience in Business Development, Sales, or a similar commercial role. - Experience in freight forwarding, logistics, shipping, or a related industry is preferred. - Proven track record in new customer acquisition and business development. - Strong knowledge of customer relationship management and sales processes. - Excellent negotiation, communication, and interpersonal skills. - Strong commercial and analytical capabilities. - Target-driven, proactive, and results-oriented. - Ability to manage multiple customers and meet deadlines. - Willingness to travel for customer visits and business development activities.