Store Supervisor/ Store Manager

About this opportunity

- Manage and oversee the day-to-day operations of the store, ensuring smooth and efficient functioning. - Drive the achievement of store sales targets, KPIs and business objectives. - Lead, motivate and coach the sales team to maximize individual and store performance. - Ensure customers receive an exceptional luxury retail experience and maintain high standards of customer service. - Build and maintain strong relationships with customers to encourage customer loyalty and repeat business. - Monitor team performance, provide regular feedback and identify training and development requirements. - Ensure appropriate staff scheduling and floor coverage based on business requirements. - Maintain high standards of visual merchandising, store presentation and brand guidelines. - Monitor stock levels and ensure proper handling of inventory, stock transfers and replenishment. - Minimize stock discrepancies and ensure adherence to inventory control procedures. - Handle customer queries, feedback and escalations professionally and efficiently. - Ensure compliance with company policies, operational procedures and loss-prevention measures. - Monitor sales performance and prepare relevant sales and operational reports. - Communicate business updates, promotions and product information effectively to the store team. - Work closely with Retail/Area Management and other internal departments to support overall business objectives. - Previous experience in retail store operations, preferably within luxury retail, premium fashion, watches, jewellery, eyewear or accessories. - Prior experience in team supervision/management is required. - Strong sales orientation with a proven ability to achieve targets and KPIs. - Excellent people management, leadership and team-building skills. - Strong customer service and relationship-management skills. - Good understanding of inventory management, visual merchandising and retail operations. - Excellent communication and interpersonal skills. - Well-groomed with a professional appearance and a strong understanding of luxury customer service standards. - Ability to work in a fast-paced, target-driven retail environment. - Flexibility to work retail shifts, weekends and public holidays.