Senior Manager - Training - Food and Beverages

About this opportunity

Function: As a Senior Manager - Training, this position will play a pivotal role working closely with the Operations & Kitchen Team to create, organize, and facilitate F&B-specific training programs for our leaders and colleagues. This position will encompass a wide range of responsibilities, from conducting internal audits to identify training needs, managing the training budget, and facilitating corporate learning programs. Primary Duties & responsibilities include but not limited to: Identify training needs and gaps and implement solutions to enhance productivity and performance. Prepare Training need Analysis by being part of internal audit to analyse training needs and develop a training calendar Review customer feedback report for designing training calendar Assist Department Managers in developing and implementing ongoing training, including monthly training calendars, across all the regions Collaborate with the Operations & Kitchen Team to design, organize, and lead training programs for both new and existing staff. Conduct regular internal audits to assess the effectiveness of training initiatives. Provide recommendations for improvements to align with Colleague Engagement and business objectives. Responsible for training calendars and attendance sheet Prepare annual training budget and maintain accurate records of monthly, quarterly, and annual training activities and expenses. Facilitate and execute learning programs, acting as a positive ambassador for mission and values of the organization. Coordinate with Product development Manager and R&D team for designing new product launch training Responsible for reviewing FOH & BOH SOP and training the team according to the brand standards. Work with all responsible person to establish a uniform onboarding process for new colleagues, ensuring that departmental orientation materials are up to date. Prepare and update learning materials to support training programs. Provide support for the successful completion of performance reviews and run reports on outstanding performance reviews. Assist Leaders and Colleagues in creating and following up on Individual Development Plans. Maintain and update all training records accurately. Conduct various F&B-specific training courses for restaurants, including Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling, etc. Ensure compliance with all safety regulations, maintain a safe working environment, and adhere to policies and programs. Provide assistance and support to Food & Beverage colleagues as required, especially during peak business periods. Other duties assigned from time to time based on requirement by the management