Amadeus · Jeddah, SA
Posted:
Job TitleManager of Solution CenterPurpose of the roleWe are looking for a candidate to lead the Solution Center for one of our key customers. This role is accountable for the overall success of the Solution Center, ensuring projects within the roadmap are delivered on schedule, within scope, budget, and quality expectations, while contributing to revenue generation.The role includes both strategic planning and day-to-day management of the Solution Center, as well as oversight of deliverables execution. The Solution Center Manager will build and further develop customer relationships and support business growth opportunities, including up-selling services.This position also requires well-developed influencing skills to align and mobilize cross-functional teams to deliver on Amadeus commitments. It is designed for individuals looking to grow into broader leadership responsibilities within the organization.Key AccountabilitiesSolution Center Delivery & GovernanceEnsure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectivesManage the overall Solution Center budgetCollaborate with the business controlling team on financial planning and reportingOversee invoicing activities with relevant supportSet and maintain governance with customer and internal teamsEscalate unresolved issues when neededFacilitate internal and external Steering CommitteesIdentify resource needs and align with line organizations on resource allocationAssess commercial and financial risks and define mitigation actionsMonitor issues and risks and provide regular status updatesCollaboration with R&DWork closely with R&D teams to manage Solution Center activities and processesDefine and maintain the Solution Center roadmap and master plan aligned with customer commitmentsCommercial Contribution & GrowthPartner with commercial teams to support business development opportunitiesBuild and further develop customer relationships to enable service growthCustomer & Stakeholder ManagementUnderstand and manage customer expectations through effective governanceDevelop relationships with both business and technical stakeholders at different levelsCommunication ManagementEnsure timely and appropriate communication across stakeholdersMaintain proper documentation and information flowAbout The Ideal CandidateDegree in business, marketing, computer science, or a related field, or equivalent experienceExtensive experience managing complex IT programs in an international environmentKnowledge of Amadeus products and solutions is an advantageExperience in solution delivery or program/project management within airline, travel, or e-commerce environments is beneficialLeadership and stakeholder management skillsAbility to work across teams and diverse environmentsProficiency in English, additional languages such as Arabic or French are an assetWhat can we offer you?🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.🌈 A diverse and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.Diversity & InclusionAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.Be aware of recruitment scamsAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.