NOC Engineer (Team Lead) - Direct Hire with Family Status - KSA

About this opportunity

Dear Friend, Greetings from... Zyagulf Information Technology, UAE About us: Zyagulf Information Technology is a global IT consulting and solutions provider that offers dynamic end to end business solutions to various enterprises with high quality of services in emerging technologies and an impressive command of industry expertise and leading technology capabilities with fully integrated on-site, off-site, offshore and blended delivery methodologies. Zyagulf recruits NOC Engineer – Team Lead with 6 to 10 years of Data Center Colocation & Connectivity Services experience and Minimum 2-3 years leading NOC teams to one of our reputed clients located in Riyadh KSA. Requirement: Employment: Direct Hire by our client Qualification : Any relevant IT degree Work Location : Riyadh KSA Experience : Min 6 to 10 years with minimum 2-3 years leading NOC teams Skills: Network Operations Center (NOC) Engineer – Team Lead, Lead 24x7 NOC operations, ITIL Foundation, Cisco CCNA / CCNP, Juniper JNCIA / JNCIS, Fortinet NSE, Aruba Certifications, CDCP, CDFOM Joining Time : ASAP/ immediate / 15 to 20 days Domain: Data Center Colocation & Connectivity Services Nationality: Any Preferred : Already in KSA (Transferable IQAMA) Benefits: Family Status + Medical Insurance (Self + Spouse + Up to 3 Children) Job Description: Network Operations Center (NOC) – Team Lead with Data Center Colocation & Connectivity Services Role : Network Operations Center (NOC) Purpose : NOC Team Leader is responsible for managing the operational health, monitoring, incident response, and technical support activities for Data Center and Connectivity services. The role ensures network availability, rapid incident resolution, technical escalation management, and continuous service improvement while maintaining compliance with operational standards. Key Responsibilities NOC Operations Management Lead 24x7 NOC operations. Ensure continuous monitoring of: Data Center Infrastructure Network Services Connectivity Services Cloud Connectivity Platforms Managed Services Environments Manage shift handovers and operational continuity. Incident & Major Incident Management Lead technical incident response activities. Act as Incident Manager during major outages. Coordinate with: Network Engineering Teams Data Center Operations Vendors Service Delivery Teams Drive service restoration within SLA commitments. Technical Leadership Provide Level 2 operational guidance to NOC engineers. Review incident diagnostics and troubleshooting plans. Support root cause investigations and corrective actions. Ensure proper escalation to engineering teams when required. Monitoring & Event Management Manage proactive monitoring tools. Ensure effective alarm management and event correlation. Reduce false positives and alert fatigue. Improve monitoring efficiency and visibility. Problem Management Analyze recurring incidents. Lead Root Cause Analysis (RCA) discussions. Implement preventive and corrective actions. Capacity & Availability Management Monitor service availability trends. Review network utilization and performance metrics. Identify risks affecting service reliability. Reporting & Governance Prepare operational reports covering: Availability MTTR Incident Trends Network Performance Service Reliability Support customer reviews and audit activities. Team Leadership Lead and mentor NOC Engineers and Analysts. Develop technical training plans. Drive technical skill enhancement programs. Experience 6-10 years in NOC Operations or Network Operations. Minimum 2-3 years leading NOC teams. Strong experience supporting: Data Center Operations ISP / Telecom Networks Enterprise Connectivity Services Managed Network Services Experience in Major Incident Management. Preferred Certifications IT Service Management ITIL Foundation Networking Cisco CCNA / CCNP Juniper JNCIA / JNCIS Fortinet NSE Aruba Certifications Data Center CDCP CDFOM Key Technical Skills Network Monitoring Tools, SolarWinds, PRTG, Zabbix, ManageEngine OpManager, SNMP Monitoring, TCP/IP Networking, Routing & Switching, WAN / MPLS, Internet Services, VPN Technologies, Data Center Operations. Key KPIs Network Availability (%) Mean Time to Detect (MTTD) Mean Time to Resolve (MTTR) Major Incident Resolution Time SLA Compliance Repeat Incident Reduction Alert Response Time Service Reliability The candidate who is selected for the project should be able to join in short notice.