Customer Experience & Administrative Assistant

About this opportunity

JOB PURPOSE: The Customer Experience & Administrative Assistant at MPRIVĒ is responsible for managing first-line client communications, operating the central call centre setup, and providing high-level administrative support to the sales and management teams. This role ensures seamless office operations, absolute CRM data discipline, and a premium first-impression experience for all incoming leads and visitors. CORE ROLES & RESPONSIBILITIES: · Call Centre Operations: Manage all inbound and outbound corporate communications, filtering inquiries, screening cold leads, and routing high-value prospects to the appropriate Property Consultants. · Administrative Support: Assist management and agents with daily administrative tasks, including drafting corporate letters, organizing schedules, and archiving internal records. · Lead Distribution & CRM Management: Act as the primary gatekeeper for incoming property portal leads (Property Finder, Bayut, etc.), ensures immediate logging, and fair distribution within the company CRM. · Listing Coordination: Assist agents in preparing property documents, uploading listings to portals, and verifying compliance with Dubai Real Estate Regulatory Agency (RERA) documentation (Form A/B/I). · Front Desk & Hospitality: Greet high-net-worth clients upon arrival at the MPRIVĒ office, ensuring a luxury corporate hospitality experience. · Data Verification & Cleaning: Conduct routine outbound verification calls to clean the existing database, updating outdated client profiles and property availability statuses. JOB REQUIREMENTS & QUALIFICATIONS · Education: Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field. · Experience: Minimum of 1 to 3 years of proven experience in Call Centre, Customer Service, or Administrative Support roles, preferably within the UAE real estate sector. · Professional Licenses: Knowledge of RERA laws and Dubai Land Department (DLD) documentation is highly preferred but not mandatory. · Language Skills: Exceptly verbal and written English communication skills; proficiency in Arabic and French. · Skills: Advanced multitasking skills with a high proficiency in Microsoft Office (Word, Excel, PowerPoint). JOB OBJECTIVES & TARGETS: · Call Handling Volume: Maintain consistent handling of daily inbound and outbound communication targets. · Speed-to-Lead Routing : Ensure all incoming digital leads are qualified and routed to agents in under 10 minutes. · CRM Accuracy: Achieve 100% compliance in data entry accuracy, lead tracking, and system updates. · Office Efficiency: Ensure 0% delay in administrative filing, contract archiving, and listing validation requests. WORKING CONDITIONS & TOOLS: · Work Environment: 100% structured office/front-desk environment requiring standard corporate business attire.