Delivery Planning Supervisor

About this opportunity

Plan and schedule daily customer deliveries based on order priorities, delivery locations, vehicle capacity, and available manpower. Coordinate with warehouse, store, dispatch, customer service, and delivery teams to ensure timely and efficient order fulfilment. Allocate delivery vehicles and crews based on delivery volume, route efficiency, and operational requirements. Monitor daily dispatch and delivery progress, promptly addressing delays, failed deliveries, rescheduling, and other operational issues. Ensure delivery plans are aligned with customer commitments and agreed service-level targets. Coordinate with customer service teams to manage delivery updates, customer requests, complaints, and escalations. Track key operational KPIs, including on-time delivery, first-attempt delivery success, vehicle utilization, crew productivity, and pending deliveries. Prepare daily and periodic reports on delivery performance, backlogs, exceptions, and operational efficiency. Ensure accurate delivery documentation and compliance with company procedures, safety standards, and operational policies. Identify opportunities to improve route planning, resource utilization, delivery efficiency, and customer satisfaction. Supervise delivery planning activities and support the team in achieving daily operational targets. Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. 3–5 years of experience in delivery planning, logistics, transportation, or last-mile delivery operations. Experience in retail, home appliances, electronics, or large-item delivery operations is preferred. Previous supervisory experience in delivery planning or logistics coordination is an advantage. Good knowledge of route planning, vehicle allocation, delivery scheduling, and resource optimization. Experience using ERP, WMS, transport management systems, or delivery planning software. Proficiency in MS Excel and reporting tools, with the ability to analyze operational data and monitor KPIs. Strong coordination, communication, organizational, and problem-solving skills. Ability to manage multiple priorities, handle delivery exceptions, and work effectively in a fast-paced environment. Customer-focused approach with strong attention to detail and a commitment to timely service delivery.