Key Account Manager

About this opportunity

Role Summary The Key Account Manager owns and grows the company's most strategic customer relationships across Makkah and Madina, including five-star hotels, advanced catering companies, and other high-value accounts. This role requires an established sales professional with a strong, ready network of decision-makers in the local hospitality and catering sector, and a track record of managing large, complex accounts end-to-end. Key Responsibilities • Manage and grow a portfolio of high-value accounts (five-star hotels, advanced caterers, and similar premium clients) across Makkah and Madina. • Leverage existing, ready relationships and network with key decision-makers to open new high-value accounts. • Develop and execute account plans that grow revenue, share of wallet, and long-term contract value. • Serve as the primary point of contact for strategic clients, ensuring high service levels and swift resolution of escalations. • Negotiate pricing, contracts, and service agreements in line with company policy and profitability targets. • Conduct regular business reviews with key clients to track satisfaction, usage, and growth opportunities. • Monitor market trends, competitor activity, and customer needs within the premium hospitality and catering segment. • Collaborate with operations, supply chain, and customer service teams to guarantee seamless account delivery. • Prepare accurate sales forecasts, pipeline reports, and account performance updates for management. • Represent the company at industry events and client meetings across both holy cities. Qualifications & Experience • 10+ years of sales/account management experience, with a proven, ready portfolio of contacts and accounts in Makkah and Madina. • Demonstrated experience managing large accounts such as five-star hotels, advanced caterers, or similar premium clients. • Strong negotiation, relationship-management, and strategic account-planning skills. • Deep understanding of the Makkah/Madina hospitality, catering, and FMCG/food-service market. • Bachelor's degree in Business, Marketing, or a related field (preferred). • Fluent Arabic and strong English communication skills. • Willingness and ability to travel regularly between Makkah and Madina. • Valid Saudi driving license and own vehicle preferred. Key Performance Indicators (KPIs) • Revenue growth and retention across assigned key accounts. • Number of new high-value accounts acquired. • Client satisfaction and contract renewal rate. • Forecast accuracy and pipeline health.