Call Center Agent

About this opportunity

Long Description Job Summary Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM, Conduct outbound calls whenever required to promote Engineering products. Job Responsibilities • IC agent must know how to handle & communicate with the all type of customers with the same level. • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds. • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers. • Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer’s calls • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone. • Maintain correct customer’s information ( data entry) • Process inbound calls: being able to classify the incoming calls and select proper process as per the following: o Maintenance Calls: create service orders or check for the order status o Complaint call: create customer complaint using CRM o Enquiry call: provide information to the customer about our products and create lead using proper lead type. • Conduct outbound calls to promote Eng. group products. Candidate Requirements Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking Education