Chalhoub Group · Dubai, AE
Posted:
AtChalhoub we express the exceptional!As aFashion Consultant you will beresponsible for achieving individual and collective sales targets while deliveringexceptionalGuest Experience and ensuring support in the implementation of CRM, CX and other keycustomer and peopleinitiativesin-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs) Ensure click and collect are conducted within SLAs (Service-level agreement) Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. Support with in-store marketing events and activations Keep abreast of all brand social media activitiesand campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what'sworking well/what'snot working well within the store What you'll need to succeed Strong Englishcommunication skills Strong Arabic, Russian or Hindi skills Prior experience in footwear is preferred: retail is mandatory Clientelling and building CRM is essential Comfortable commuting to Outlet Village What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.