Parents Relations Executive

About this opportunity

We are looking for a proactive and customer focused Parent Relations Executive to join the team at ESM and play a key role in ensuring the smooth running of our holiday camps and maintaining strong, positive relationships with parents. This role is ideal for someone who enjoys working with families, thrives in operational environments, and takes pride in delivering exceptional service. You ll be the go-to person for inquiries, registrations, and coordination with schools, suppliers, and internal teams, all while ensuring each camp delivers a consistent, high-quality experience. If you re passionate about service excellence and building lasting relationships with families, we want to hear from you. Key Objectives Help grow the number of customers and camp locations Boost the quality of camps through varied activities and improved staff training to increase customer retention Support the department in achieving business targets and meeting budget expectations Required Skills, Knowledge, and Behaviours Desired Qualifications Degree or Diploma in Business Administration UAE Driving License Desired Experience Experience in operations and logistics management Experience working with children Experience in leading teams or individuals Experience in the sports industry Local knowledge of the UAE and regional sports landscape Job-Specific Knowledge and Skills High-level verbal and written communication skills Creative thinking and decision-making abilities Strong IT skills, including database and system management Ability to multi-task efficiently Effective time management Problem-solving and conflict resolution skills