Senior Network Control Manager

About this opportunity

Position Overview: The Senior Network Control Manager leads a high-performing team of Duty Managers and Train Controllers within the National Operations Control Centre (NOCC), ensuring the safe, reliable, and punctual movement of high-speed rail services across the network. With a focus on empowering and supporting frontline operational staff, this role provides real-time leadership in managing train movements, responding to incidents, and upholding safety and compliance standards. As a key member of the NOCC leadership team, the Manager plays a critical role in fostering a culture of accountability, collaboration, and continuous improvement, while supporting the Director, NOCC in delivering service performance targets and maintaining operational excellence. Roles and Responsibility: Oversee real-time train control operations across the high-speed rail network, ensuring safe, punctual, and efficient service delivery. Coordinate rapid and effective responses to incidents, service disruptions, and emergencies, minimizing passenger and operational impacts. Manage, mentor, and support a team of Duty Managers and Train Controllers, fostering a high-performance and safety-first culture Coordinate initial response and recovery efforts for operational incidents, working closely with relevant internal and external stakeholders to minimize disruption Execute safety responsibilities, authorities, and accountabilities consistent with our Safety Management System requirements. Provide expert oversight on the use and optimization of ETCS Level 2, including real-time supervision, fault reporting, and system escalations. Work closely with key stakeholder teams to support integrated operations and timely service recovery. Analyze performance data and incident trends to drive improvements in safety, reliability, and customer satisfaction. Assist the Director, NOCC with the implementation of strategic and operational initiatives, contributing to long-term planning and capability development. Academic Qualifications: University degree in Rail Operations, Customer Service, Operations, Transport, Management, Business, Safety or equivalent professional experience and/or qualification deemed to be equivalent. Experience: Significant experience in rail operations, ideally within a high-speed or ETCS Level 2-enabled environment. Strong leadership experience managing operational or control room teams in a safety-critical setting. Expert understanding of train control systems, particularly ETCS Level 2 architecture, protocols, and operational impacts. Proven record in delivering continuous improvement initiatives. Experience in the development and delivery of Competence Management Systems in a safety orientated.