Store Supervisor

About this opportunity

What you'll be doing Lead by example, representing the Maison Margiela's values and philosophy through all customer and team interactions. Promote a positive and collaborative work environment, encouraging team engagement and communicating feedback or concerns to the Head of Retail. Deliver exceptional customer experiences, build lasting relationships with clients and manage VIP guest relationships to strengthen loyalty. Handle customer feedback and complaints professionally, ensuring timely and effective resolutions. Maintain high standards of visual merchandising, store cleanliness, staff grooming and stock replenishment in line with brand guidelines. Support daily store operations, including staff scheduling, shop floor coverage, stock movement tracking and inventory audits. Ensure compliance with retail procedures, company policies, and health, safety and security standards. Support store projects, promotional initiatives and community events to drive sales, increase customer engagement and enhance brand awareness. Leverage available digital tools and clienteling platforms to strengthen customer relationships and enhance the in-store and post-purchase experience. What you'll need to succeed Previous experience in retail, preferably within luxury beauty or Fragrance. Proven ability to lead, coach and motivate a team, supporting individual development and overall store performance. Strong communication and interpersonal skills, with a customer-first mindset and a passion for delivering exceptional service. Commercial awareness and the ability to contribute to sales targets through effective selling techniques and team collaboration. Experience in clienteling, VIP relationship management and building long-term customer loyalty. Knowledge of visual merchandising, stock management and retail operational standards. A proactive, hands-on approach with strong problem-solving skills and the ability to work independently when required. Ability to stay informed about market trends, new products and competitor activity.