Telesales & Operations Officer – Lead Engagement & Onboarding

About this opportunity

Engage with potential customers, experts, and professional service providers through outbound calls. Follow up on leads generated through marketing campaigns, events, referrals, and other channels. Communicate with prospects via phone calls, emails, and WhatsApp as applicable. Present platform features, benefits, and opportunities clearly and professionally. Build positive relationships and encourage registration on the platform. Maintain follow-up with interested prospects through registration, onboarding, and activation until a clear outcome is reached. Guide prospective customers and experts through the registration process. Assist users facing difficulties in completing their registration. Follow up on incomplete registrations and support successful onboarding and activation. Explain platform features, account requirements, and available services. Coordinate internally to resolve registration-related challenges. Track leads from initial contact to successful registration and activation. Maintain accurate and updated lead records in the CRM system. Record all calls, communications, follow-ups, and lead outcomes. Categorize leads based on interest, qualification, registration, and activation. Schedule follow-up activities to ensure no qualified lead is overlooked. Prepare daily and weekly reports on customer and expert onboarding and activation, conversion results, follow-up quality, and CRM accuracy. Collect feedback from potential customers and experts about the platform and services. Identify common objections, user concerns, and onboarding difficulties. Document recurring challenges and communicate findings to line manager. Coordinate with internal departments to resolve issues affecting onboarding. Support other relevant operational activities as assigned. Background in sales, telesales, customer engagement, business development or related roles. Excellent professional proficiency in Arabic and English with strong verbal and written skills. Excellent telephone communication and interpersonal skills. Confident, persuasive, and professional communication style. Ability to engage prospects, handle objections, and maintain productive conversations. Strong organizational skills and attention to detail. Comfortable using CRM systems, email, WhatsApp Business, and Microsoft Office. Ability to work independently, manage multiple leads, and follow up consistently. 1 to 3 years of experience in sales, telesales, customer relations, or lead management preferred. Experience in a technology company, digital platform, marketplace, or SaaS business preferred. Familiarity with CRM platforms such as Freshsales preferred. Experience supporting customer registrations or onboarding processes preferred. Familiarity with the UAE business environment preferred. Proactive attitude and ability to take initiative without constant supervision. Strong communication skills, speaking clearly, confidently, and respectfully. Persuasiveness without being overly aggressive. Persistence in making repeated follow-ups and handling rejection. Quick learner of new digital platforms and able to explain them effectively. Attention to detail in accurately recording customer information and feedback. Accountability for ownership of leads through to completion.