Al Futtaim Group · Doha, QA
Posted:
Overview of the role We are currently looking for an experienced Service Advisor to join our FAMCO Qatar team in Doha. The role will act as the main point of contact between customers and the workshop, ensuring that customer service requirements are clearly understood, properly communicated and completed to the required quality standards. The Service Advisor will coordinate service and repair activities, provide regular updates to customers and support the workshop team in delivering an efficient and professional aftersales experience. What you will do • Welcome customers and understand their vehicle service, maintenance and repair requirements. • Open job cards and accurately record customer concerns, vehicle details and requested work. • Coordinate with technicians and the workshop team to ensure that work is properly scheduled and completed. • Provide customers with clear explanations of the required repairs, estimated costs and expected completion times. • Obtain customer approval before proceeding with any additional work. • Keep customers informed about the progress of their vehicles and promptly communicate any delays. • Prepare estimates, invoices and other relevant service documentation. • Ensure that completed work is reviewed before the vehicle is handed back to the customer. • Follow up with customers to confirm satisfaction and address any outstanding concerns. • Support the achievement of customer satisfaction, workshop productivity and aftersales revenue targets. • Maintain accurate records and comply with company processes, safety requirements and manufacturer standards.