L2 Desktop Support Engineer

About this opportunity

We’re looking for an experienced Level 2 EUC Support Engineer to deliver reliable onsite IT support, troubleshoot technical issues, and ensure a seamless end-user experience across designated office locations. What You’ll Do Provide Level 2 onsite technical support for desktops, laptops, peripherals, applications, and other end-user devices. Diagnose and resolve hardware, software, operating system, and connectivity issues. Deliver professional and discreet VIP and executive support. Perform hardware replacements, device swaps, break-fix repairs, and equipment upgrades. Configure and deploy devices, including BIOS, operating systems, drivers, applications, encryption, VPN, and authentication. Troubleshoot LAN, WAN, WLAN, remote access, and other network connectivity issues. Support Microsoft Windows, Apple macOS, enterprise applications, file and print services, and meeting room AV equipment. Perform device refresh, IMAC activities, imaging, deployment, decommissioning, and equipment lifecycle management. Support employee onboarding and offboarding, including device and application setup or removal. Coordinate with OEMs and third-party vendors for imaging, shipment, warranty replacements, and repairs. Maintain accurate IT asset records and service tickets, escalating complex issues when necessary. Support technical projects, meeting rooms, video conferencing, and onsite activities while following security and change-management procedures.