Foreman

About this opportunity

Ensure effective communication with service advisors, technicians, subordinates, and senior staff to maintain smooth workshop operations. Coordinate with service advisors to understand repair requirements, prepare and assign work orders to technicians, arrange required parts, and ensure timely vehicle delivery upon completion. Maintain high-quality workmanship to enhance customer satisfaction, minimize repeat jobs, and improve overall workshop efficiency. Train and coach team members to improve their technical skills, productivity, and performance. Order necessary parts from suppliers and follow up to ensure timely availability for technicians. Ensure all automotive services meet the company’s quality standards. Plan, distribute, monitor, and follow up on jobs to ensure work is completed accurately and within schedule. Handle and resolve customer complaints professionally and efficiently. Verify that parts requested by technicians are appropriate for the assigned tasks and ensure proper processing and follow-up. Ensure all tasks listed in the work order are completed and accurately recorded in job cards. Maintain high shop floor efficiency to support timely vehicle delivery and profitability. Reduce average vehicle downtime (out-of-service days) to less than three days. Enforce workshop safety standards to prevent accidents, injuries, and property damage. Minimize repeat repairs by aligning job execution with customer requirements and ensuring quality and timely delivery. Ensure proper use, maintenance, and safety compliance of tools, equipment, and safety gear. Maintain a clean and hazard-free workshop environment (e.g., no oil spills, loose parts, hoses, or wires on the floor). Enforce staff discipline and adherence to safety practices (e.g., no smoking, safe use of lifts, use of wheel chocks). Ensure strict implementation of company policies, procedures, and regulations, including emergency purchase procedures. Perform any other related duties as assigned. Technical competencies o Excellent verbal & written communication skills o Technical diagnosis o Working knowledge of automotive products, repairs and parts o Staff personal / professional problem solving o Daily operation related decision making as per the procedures laid down. Experience A minimum of 5 to 7 years of experience as a service foreman in any leading automotive company. Education and Qualifications - High School/Secondary Certificate with industrial training certificate/ Technical Diploma